Need quick help?

We're available 24/7 – you can contact us via chat on our website.

If you're our client, you have additional contact options: after logging in, you can contact us directly from the mobile app, web platform, or Investor's Room.
This makes your contact with us even more convenient, and allows us to help you more quickly with any issues related to your account.

Got questions?
Besides chat, you can also contact us by email at: cs_int@xtb.com

Response time:

We always try to respond to your messages as quickly as possible.
We typically respond to emails within 1-2 business days .

We process complaints in accordance with the regulations - within 30 calendar days.

Can I return to a previous chat with a consultant?

If you’re using our website, you can view the history of your previous chat with a consultant.
However, if the conversation took place in the mobile app, it's not possible to return to the previous chat.

XTBot

Nowadays your requests on chats will be assisted by XTBot - our own AI agent developed by XTB with a mission to provide our clients with prompt and precise supports 24/7. However, if you wish to chat with a real person, please ask XTBot to direct the conversation to our Customer Support.