Need quick help?
We are available for you 24/7 – you can contact us via chat on our website.

If you are our client, you have additional contact options: after logging in, you can message us directly through the mobile application, web platform, or the Client Office.
This makes contacting us even more convenient, and allows us to assist you faster with matters related to your account.

Got questions?
In addition to chat, you can also contact us by email at: ukservice@xtb.co.uk

Response time:

We always strive to respond to your messages as quickly as possible. We usually reply to emails within 1–2 business days.

Complaints are processed in accordance with the regulations.

Can I return to a previous chat with a consultant?

If you’re using our website, you can view the history of your previous chat with a consultant.
However, if the conversation took place in the mobile app, it's not possible to return to the previous chat.