Avisos de la mesa de Trading

Today, at the end of trading day OIL, US100, US2000, US30 and US500 underlying instruments will change their delivery dates. Current difference between prices of futures with consecutive delivery terms is:

- US30 approx. 432 index points

- OIL approx. -0.75 USD

- US2000 approx. 22.7 index points

- US500 approx. 69.0 index points

- US100 approx. 278.25 index points

It means that if nothing occurs between today's closing and tomorrow’s opening, open price for:
- US100, US2000, US30, US500 should be higher by given values
- OIL should be lower by given value

Change of position value connected with base change will be corrected by swap points equal to base value. Clients with limit and stop orders close to current price are kindly requested to adjust their position to changes in base value. Otherwise stop and limit orders will be executed according to standard procedure.

This information applies to the above-mentioned instruments available in all offers on the xStation and MT4 platforms. Please note that the names of the instruments in individual offers may be slightly different.

A detailed list of all instrument names is available in MARGIN TABLE.

Important:
It is crucial to remember that after calculating the swap points (which are the result of the base between two series of contracts of underlying instrument), the value of the registers of Customer's account will change. With a very large base, it may happen that the required MARGIN LEVEL is exceeded. In such a case automatic closure of the position will start, starting with the position that generates the lowest financial result and will continue until the moment when the required MARGIN LEVEL is achieved. Customers should also adjust their active pending orders. If the order activation price set by the client is within the gap related to rollover, the order will be executed at the opening price of the instrument. To avoid this situation PENDING ORDERS must be removed before the end of the trading session of the instrument on the rollover day.

XTB

Today, there is a change of delivery date for AUS200, MEXComp, WHEAT instruments. Clients who have open positions will be credited or debited with proper swap points amounts.

These are:

- MEXComp -1470 swap points for long position; 1470 swap points for short position

- AUS200 13 swap points for long position; -13 swap points for short position

- WHEAT -1700 swap points for long position; 1700 swap points for short position

This information applies to the above-mentioned instruments available in all offers on the xStation and MT4 platforms. Please note that the names of the instruments in individual offers may be slightly different.

A detailed list of all instrument names is available in MARGIN TABLE.

XTB

Today, at the end of trading day AUS200, MEXComp and WHEAT underlying instruments will change their delivery dates. Current difference between prices of futures with consecutive delivery terms is:

- WHEAT approx. 19.00 USD

- MEXComp approx. 910 index points

- AUS200 approx. -11 index points

It means that if nothing occurs between today's closing and tomorrow’s opening, open price for:
- MEXComp, WHEAT should be higher by given values
- AUS200 should be lower by given value

Change of position value connected with base change will be corrected by swap points equal to base value. Clients with limit and stop orders close to current price are kindly requested to adjust their position to changes in base value. Otherwise stop and limit orders will be executed according to standard procedure.

This information applies to the above-mentioned instruments available in all offers on the xStation and MT4 platforms. Please note that the names of the instruments in individual offers may be slightly different.

A detailed list of all instrument names is available in MARGIN TABLE.

Important:
It is crucial to remember that after calculating the swap points (which are the result of the base between two series of contracts of underlying instrument), the value of the registers of Customer's account will change. With a very large base, it may happen that the required MARGIN LEVEL is exceeded. In such a case automatic closure of the position will start, starting with the position that generates the lowest financial result and will continue until the moment when the required MARGIN LEVEL is achieved. Customers should also adjust their active pending orders. If the order activation price set by the client is within the gap related to rollover, the order will be executed at the opening price of the instrument. To avoid this situation PENDING ORDERS must be removed before the end of the trading session of the instrument on the rollover day.

XTB

Today, there is a change of delivery date for NATGAS, SOYBEAN, SOYOIL instruments. Clients who have open positions will be credited or debited with proper swap points amounts.

These are:

- SOYBEAN 2750 swap points for long position; -2750 swap points for short position

- NATGAS -79 swap points for long position; 79 swap points for short position

- SOYOIL -16 swap points for long position; 16 swap points for short position

This information applies to the above-mentioned instruments available in all offers on the xStation and MT4 platforms. Please note that the names of the instruments in individual offers may be slightly different.

A detailed list of all instrument names is available in MARGIN TABLE.

XTB

W poniedziałek, 17 czerwca, w godzinach 15:31-15:57, nasza platforma była niedostępna dla klientów. Podczas otwarcia rynku w USA, otrzymaliśmy od naszego dostawcy błędne kwotowania dla wszystkich akcji amerykańskich, co sztucznie wygenerowało transakcje automatyczne i tym samym zakłóciło funkcjonowanie serwera transakcyjnego. W efekcie, klienci nie mogli zalogować się na swoje konto.

Rozumiemy, że odpowiedzialność za funkcjonowanie platformy jest po stronie XTB i bardzo przepraszamy za zaistniałą sytuację. Wszystkie błędnie wykonane zlecenia zostały niezwłocznie skorygowane. 

Dzisiejsza sytuacja ma tę samą przyczynę techniczną, co awaria z 12 czerwca. W jej następstwie uruchomiliśmy zespół specjalny, który znalazł przyczynę problemów i odtworzył ją na środowiskach testowych. Obecnie pracujemy nad trwałym rozwiązaniem i jak najszybszym wdrożeniem produkcyjnym. Jednocześnie przewidujemy, że we wrześniu zakończymy ponad półroczny projekt modernizacji serwera transakcyjnego pozwalającego na znacząco szybsze skalowanie jego przepustowości, co powinno trwale uodpornić platformę XTB na wszelkie skokowe zmiany w wolumenie transakcji.

Prosimy wszystkich użytkowników, których dotknęła ta sytuacja, o składanie reklamacji elektronicznie poprzez formularz dostępny w pokoju inwestora. Wszystkie szczegóły oraz formularz reklamacji są dostępne na naszej stronie internetowej: 

https://www.xtb.com/pl/edukacja/proces-reklamacji.