Need quick help?

We’re available Monday to Friday via chat on our website.

UK/Belize Branch: from 8:00 AM to 7:00PM

Cyprus Branch: from 8:00 AM to 6:00PM

MENA Branch: Monday to Thursday, from 7:00 AM to 00:00 AM. Friday, from 7:00 AM to 10:00 PM. Sunday, from 9:00 AM to 5:00 PM

If you’re one of our clients, you have even more ways to get in touch!
Logged-in users can contact us directly from the mobile app, web platform, or Client Office.

Got questions?
Ask on the chat to be redirected to Customer Support, or write to us at:

UK Branch: ukservice@xtb.co.uk

Cyprus Branch: cs@xtb.com

Belize Branch: cs_int@xtb.com

XTB Financial Consultations LLC: xtbsupport@xtb.ae

XTB MENA Limited: support@xtb.ae

Response time:

We always strive to respond to your messages as quickly as possible. We usually reply to emails within 1–2 business days.

Complaints are processed in accordance with the regulations.

Can I return to a previous chat with a consultant?

If you’re using our website, you can view the history of your previous chat with a consultant.
However, if the conversation took place in the mobile app, it's not possible to return to the previous chat.